Help Center & FAQ

You can order in two ways: (1) Scan the QR code on your table with your phone camera to open the restaurant's digital menu directly, then browse dishes, add them to your cart, and confirm your order. (2) Visit the restaurant's page on ODEX from the Discover page, view their menu, and place your order there. Your order will be sent to the kitchen instantly and you can track its status in real time.

No, you do not need to create an account. When placing an order, simply enter your name and phone number at checkout. The restaurant will use this information to confirm your order and deliver it to your table. For delivery orders, you'll also need to provide a delivery address.

ODEX supports multiple payment options depending on the restaurant: (1) Pay at the counter with cash when you pick up your order, (2) Pay on delivery for delivery orders, (3) Wave Mobile Money or credit card for online payments where available. The available payment methods will be shown at checkout for each restaurant.

After placing your order, you will receive a confirmation page with your order number (e.g., ODX-4821). This page updates in real time as your order progresses through the kitchen: Received → Preparing → Ready → Served. You can also scan the QR code on your confirmation ticket to view the latest status.

Order modifications depend on the restaurant's policy and the current status of your order. If your order is still in "Received" status, you may be able to cancel it by contacting the restaurant directly. Once the order moves to "Preparing," it typically cannot be cancelled. For changes, speak with the restaurant staff at your table or call them using the phone number on your order confirmation.

On the order confirmation page or the restaurant menu page, you'll find a floating "Call" button. Tap it to request: a waiter, the manager, the bill, or a glass of water. The request is sent instantly to the restaurant dashboard and a staff member will come to your table. You can also see the status of your call (pending, acknowledged, resolved).

Delivery fees vary by restaurant. Some restaurants offer free delivery within a certain radius, while others may charge a small fee based on distance. The delivery fee (if any) will be clearly displayed in your cart before you confirm the order. Many restaurants on ODEX also offer free pickup with no additional charge.

Restaurants are expected to keep their menu availability up to date. If a dish becomes unavailable after you place an order, the restaurant staff will contact you to offer a replacement or remove the item from your order. The unavailable item will be refunded if you have already paid online.

Yes, absolutely! During checkout, you can select "Pick up" as your order type. Your order will be prepared and ready for collection at the restaurant. The estimated preparation time will be shown on your confirmation page. When you arrive, simply provide your order number at the counter.

Go to the "Discover" page from the home screen or navigation menu. You can allow location access to see restaurants sorted by distance, or manually browse by city (Dakar, Thiès, Saint-Louis, etc.) and cuisine type (Senegalese, French, Japanese, etc.). Filters for delivery, pickup, and ratings are also available.

Yes, ODEX takes data security seriously. We use HTTPS encryption for all data transfers, and your personal information is stored securely with Row Level Security (RLS) policies. We only share your order details with the restaurant you are ordering from. We do not sell your data to third parties. For more details, please read our Privacy Policy.

ODEX supports three languages: French, English, and Wolof. You can switch languages at any time using the language selector in the top navigation bar. The menu items, restaurant descriptions, and all interface elements will be translated accordingly.

Click "Register my restaurant" on the home page or go to /register. Fill in your restaurant name, owner name, email, phone number, address, NINEA number, cuisine type, and create a password. After submission, you'll receive a confirmation email. Once verified, you can log in to your dashboard and start setting up your menu and tables.

ODEX offers a 60-day free trial with full access to all features. After the trial, you can choose from three subscription plans: Starter (10,000 FCFA/month), Pro (18,000 FCFA/month), or Enterprise (27,000 FCFA/month). Each plan includes different features and limits. You can upgrade or downgrade at any time. Payments are made via Wave Mobile Money.

From your dashboard, go to "Menu" in the sidebar. You can create categories (e.g., Starters, Main Courses, Desserts) and add dishes to each category. For each dish, enter the name, description, price in FCFA, upload a photo, and set availability. You can also reorder items by dragging them. Changes are saved instantly and reflected live on your customer-facing menu.

Go to "Tables & QR" in your dashboard. Click "New table" to add a table with a name, capacity, and zone (e.g., "Terrace", "Indoor"). Once created, a unique QR code is generated automatically for that table. You can download individual QR codes or print a full A4 sheet with all your table QR codes. Customers scan these to access your menu directly.

The Orders Pipeline is a Kanban-style board with 4 columns: Received, Preparing, Ready, and Served. When a customer places an order, it appears in "Received" with a sound notification. Your staff can advance the order status by clicking the action button. The customer sees the same status updates in real time on their confirmation page. You can also print kitchen tickets and cashier receipts directly from each order card.

Yes, go to "Settings" → "Staff" in your dashboard. As an owner or manager, you can invite staff members by entering their email and assigning a role: Owner, Manager, Waiter, Cashier, or Chef. Each role has different permissions. For example, waiters can view orders, chefs can only see the kitchen pipeline, and managers can access all features including billing and staff management.

The "Tables & QR" page shows all your tables with color-coded status: green (available) and gold (occupied). When a customer sits at a table and scans the QR code, the table status updates automatically. Customer calls for waiter, bill, or water appear in real time on your dashboard with the table number and call type. You can acknowledge and resolve each call.

Go to "Finance" in your dashboard. You'll see a summary of revenue, number of orders, top-selling dishes, and average order value. You can filter by date range (today, this week, this month) and export reports as PDF. The "Expenses" section lets you track your costs (ingredients, staff, rent) to calculate your net profit.

ODEX has an offline mode powered by IndexedDB. Your menu, orders, and table data are cached locally in the browser. If you lose internet connection, you can still view your menu and manage orders. When the connection is restored, all pending data is synchronized automatically. The offline status indicator in the top bar shows your current connectivity state.

Go to "Settings" in your dashboard. Here you can update your restaurant name, address, phone number, cuisine type, logo, and banner image. You can also set your opening hours, delivery radius, and whether you accept online payments. Profile changes are reflected immediately on your public restaurant page.

For payment-related issues, contact ODEX support at contact@xamlu.uk with the order number and details. For food quality or service complaints, handle them directly with the customer according to your restaurant's policy. If a payment was made online and needs to be refunded, we can process it through Wave Mobile Money within 5-7 business days.

Yes, in your dashboard settings, you can toggle your restaurant status to "Inactive" which will hide it from the discovery page and prevent new orders. You can also set items as "Unavailable" in your menu without deleting them. This is useful for dishes that are out of stock for the day or when you need to close temporarily.

Featured restaurants on the home page are selected based on activity, ratings, and customer engagement. To increase your visibility, keep your menu updated, respond promptly to orders, and encourage customers to order through your QR codes. For sponsored placements, contact our team at contact@xamlu.uk to discuss advertising options.

The NINEA (Numéro d'Identification National des Entreprises et Associations) is your business registration number in Senegal. It is required to verify that you are a legitimate business entity. This helps us ensure the quality and trustworthiness of restaurants on the platform, and it is also required for invoicing and tax reporting purposes.

You can reach our support team in several ways: (1) Email: contact@xamlu.uk, (2) WhatsApp: +221 78 120 53 97, (3) Phone: +221 78 120 53 97 (Mon-Sat, 9am-6pm). We typically respond to emails within 24 hours and WhatsApp messages within a few hours. For urgent issues related to orders, please call directly.